Complaints Procedure

We offer a practice complaints procedure to deal with comments, suggestions and complaints about the service we provide.

Our practice manager Mr Sandy Fernandes, will give you further information.

We aim to provide a high standard of care and are always interested in ways of improving our services. Even in the best organisations misunderstanding and complaints arise. If you wish to make a complaint, please call or write to the Practice Manager, Mr Fernandes and he will pass the complaint to the clinician concerned. We will always reply in writing, and do our utmost to resolve the issue.

If you do not feel your complaint has been dealt with satisfactorily, you can write to Westminster Primary Care Trust complaints department who will coordinate the response of the doctor concerned:

Westminster Primary Care Trust

Complaints Department,
Westminster Primary Care Trust
15 Marylebone Road,
London,
NW1 5JD

Tel 020 71508258

If you would like assistance with your complaint, you can seek the help of:

POHWER

POHWER Independent Complaints Advocacy Service
Fulton House,
Fulton Road,
Wembley Park
Middlesex HA9 0TF

Tel 0845 337 3065

PATIENT DATA

The Data Protection Act 1998 (DPA) requires the Practice to take steps to ensure that individual patient information is not deliberately or accidentally released or (by default) made available or accessible to a third party without the patient’s consent, unless otherwise legally compliant. We respect our patient’s privacy and confidentiality at all times.